Shipping policy
Shipping Policy
Thank you for choosing Mark Christopher Collection® / Great American Decor. We are proud to manufacture our products right here in the USA.
Order Processing
Many of our products are made to order. Most orders are prepared for shipment within approximately 4 business days, and many ship sooner.
Processing times are estimates and may vary depending on the product, order size, availability of materials, and current order volume.
During November and December, please allow additional processing time due to increased holiday order volume. We work hard to manufacture and ship orders as quickly as possible while maintaining the quality of our American-made products.
Business days are Monday through Friday and exclude weekends and major holidays.
Shipping & Delivery Times
Delivery estimates provided by the carrier begin after your order has been shipped. Carrier transit times are estimates and are not guaranteed by Mark Christopher Collection / Great American Decor.
Once an order has been transferred to the shipping carrier, delays caused by weather, transportation disruptions, carrier operations, natural disasters, or other circumstances outside of our reasonable control may affect delivery.
If we become aware that an order cannot be shipped within a shipping timeframe specifically promised at the time of purchase, we will contact the customer regarding the delay and available options as required by applicable law.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order. If you discover an error, contact us as soon as possible at customerservice@greatamericandecor.com.
Once an order has entered production or has been shipped, we may not be able to change the delivery address.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer, including carrier address corrections, returned packages, or reshipment, may be the responsibility of the customer.
P.O. Boxes
Due to the size of many of our products, certain orders cannot be shipped to a P.O. Box. A physical street address may be required.
Tracking
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier's tracking system to update.
Lost, Missing or Damaged Shipments
If your order arrives damaged, please retain the product, shipping carton, packaging materials, and shipping label and contact us promptly at customerservice@greatamericandecor.com.
Photographs of the item, carton, packaging, and shipping label may be required so that we can assist with a carrier claim or determine the appropriate resolution.
If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the carrier. Then contact us if additional assistance is needed.
Free Shipping
Free shipping, when offered, applies to the original shipment of an eligible order and does not make the actual cost of shipping refundable in the event of a customer-choice return.
If an order that received free shipping is returned because the customer changed their mind, ordered the wrong item, no longer needs the item, or the product does not work for their particular situation, the actual outbound shipping cost incurred by Mark Christopher Collection / Great American Decor will be deducted from the refund.
The customer is also responsible for the cost of shipping the return back to us.
If the return is the result of a defective product, shipping damage, or an error on our part, we will work with the customer to resolve the issue and cover the appropriate shipping costs.
Return Policy
Please see our Return & Refund Policy for complete return requirements and instructions.
Questions regarding shipping may be emailed to: